Tuesday, April 28, 2009

Customer Appreciation

My name is Rose Flanagan and I work in Customer Service. I am taking this opportunity to say hello to all of you. If you have called Customer Service over the years, you and I may already have met. They tell me I have a pretty noticeable Irish accent.

During the years, I have come to appreciate and respect you. The majority of you work directly with children every day. You do it with love and dedication. Often when I’m on the phone with a teacher, I have heard the way you interact with the children. I often think "How lucky the parents of these children are -while they are
at work, their children are being taken care of by loving, caring people.” What could be more reassuring to a family?

Because you are such lovely people, I would like to ask a question. Customers have often asked me to recommend a product for one purpose or another. Since I am not a teacher, I am not always sure that I would make the same choice a teacher makes. I know what products my family has enjoyed, but that’s not the same thing as having lots of children in a classroom, is it? You would know far better than I do which of our products you would recommend.

So that is my question: If you could choose one product from Discount School Supply to recommend to another teacher, what would it be?

I would be so happy to know what you think. Your opinions would allow me to pass along information I know other teachers would value. I am very grateful for your time to read this and perhaps to write back to me.

I have tried though the years to give my best each and every day to every customer I deal with. I will continue to do so since you deserve no less.

Best regards,

Rose Flanagan

1 comment:

  1. ing the article, and more importantly, your personal experience mindfully using our emotions as data about our inner state and knowing when it’s better to de-escalate by taking a time out are great tools. Appreciate you reading and sharing your story since I can certainly relate and I think others can too