Wednesday, June 3, 2009

Please Give Us Your Feedback!

Hi, my name is Geoff Jones. I’m the Director of Quality Assurance at Discount School Supply. I know that many people come to our web-site or call our customer service representatives looking for high-quality products at a great price. My job at Discount School Supply is to make certain the products we sell meet the safety standards outlined by the Consumer Product Safety Commission (CPSC) and that you have come to expect from our company. Safety is very important to everyone at Discount School Supply. We source products from suppliers all over the world, and we have policies in place to assure that every item we sell is safe for children to use. Products we sell must comply with federal standards, but also to Discount School Supply’s internal standards, which in many cases are even more demanding than the federal requirements.

As educators and parents, you want products that inspire creativity and are fun for children. The last thing you should need to worry about is “are they safe?” We select our products for safety, for quality attributes, and for exceptional play value. We use and even “abuse” products to see how they will stand up to vigorous play from kids. We use one of the largest independent laboratories in the world to test our products.

In addition to helping to ensure that we offer you safe products, the Quality Assurance Department is also concerned about gathering feedback from you about the products you purchase from Discount School Supply. We launched our online reviews and ratings system in late 2008, and we carefully monitor the information we receive. Customer feedback is very important because it allows us to get new product ideas, to detect product trends, and to gather your comments and opinions about the products you use in your classroom or home. Discount School Supply provides a 100% customer satisfaction guarantee on everything we sell. If it isn’t right, we will make it right. If a product doesn’t live up to your expectations, we want to hear about it. I encourage each and every one of you to read the product reviews:

In addition, please log-in, find products you use, and share your experiences with others. We love to hear how people use our products in creative ways and how we can improve the customer experience!

Quality isn’t just my job at Discount School Supply; it is an essential part of how every one of us does things here. If you ever have any questions regarding the quality of our products or the safety of an item, the Quality Assurance team is here to answer your questions or address your concerns.

Thanks for reading this. We look forward to hearing from you.

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