Tuesday, February 16, 2010

Twitter Fail

Hi! I’m Laurel Johnston, Brand Marketing Manager at Discount School Supply (DSS). I get to do all kinds of fun and exciting things here at DSS, from working on ad campaigns to attending large trade shows, writing Web content, overseeing many of our social media efforts and beyond! One of my favorite social media tools is Twitter. However, we’re experiencing some technical difficulties with Twitter right now and I wanted to be sure you were aware.

As head of the “tweet team” here at DSS, I’m often happily tweeting on behalf of DSS right from my cube here in Monterey as we go about our exciting work in Marketing. I love to share special offers, discuss new products and converse with the hard-working moms, teachers and other “tweeps” who follow DSS. This is why I’m so sad to inform you that recently our Twitter account was hacked, and we’ve been unable to solve the problem. Without account access, we are unable to log in and thus unable to reply to our followers’ Tweets and other mentions of DSS in the Twittersphere. I apologize to those of you who may have been waiting on a reply or may have tweeted about DSS and heard nothing. More importantly, if any direct messages or tweets have gone out from our account since Feb 1st, it’s important you know they’re not from us.

We’ve submitted numerous support requests with Twitter, all to no avail. Twitter Support continues to send us auto-reply messages with the same basic steps to follow—none of them working for us since the account settings have been hacked. It’s frustrating and disappointing, but we won’t give up. We love tweeting with our tweeps and I assure you we are doing what we can to get the issue fixed. (I’m not above driving to Twitter headquarters to find a human to help… Seriously!) We hope to be tweeting again soon from @School_Supplies, but in the meantime, if you need to reach us for any reason, feel free to call 1-800-627-2829. And, well, there’s always Facebook!

2/24/10 Update:
Our Twitter account (@School_Supplies) is now fixed! We are happily tweeting once again with our tweeps, and a big thank you goes out to “tiger” at Twitter for all of his or her help in getting our account back up and running. Whew!

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